We guarantee complete customer satisfaction.
If you are not completely satisfied with your purchase,
please return the item for an exchange or refund.

Here at Matthews 1812 House, we bake all of our cakes, tortes, brownies and cookies in small batches. We are proud of the quality of our products and want you to be completely satisfied with our baked goods, candy, fruits, nuts and sauces.

If your product does not arrive in good condition, or is not satisfactory in any other manner, please contact us. We ask that you return the unsatisfactory product to enable us to determine the cause of the problem. This will help us to prevent future problems.

When contacting us, it will help for you to provide the order number from the shipping label. We will either replace the product or refund your money.

Call us toll-free at 1-800-662-1812. We are here to help you Monday through Friday EST from 9AM to 5PM (6AM to 2PM PST). You may email us at info@1812house.com or write to us at 250 Kent Road S., Cornwall Bridge, CT 06754-1215.